Here is a sample of what some of our loyal clients have to say:

“I would just like to express my complete satisfaction with the staff and services offered by Roots Salon. I first came to Roots about 4 years ago with big-hair syndrome. Ida-Marie at Roots “fixed me” and ever since, I have had nothing but compliments about my hair.

I live in Campbell River but there’s no one else I would trust with my hair. All of the staff there know me and I feel somewhat like the people on “Cheers” where everyone knows your name! The prices are reasonable, the staff is personable, Ida-Marie is an incredible stylist and the new product lines have made my hair that much more manageable. I would highly recommend Roots to anyone looking for a new salon and a new look!” – Linda Tesser

“After moving to the Comox Valley from Vancouver several years ago, I spent the first few years getting mediocre hair cuts, changing salons every time I needed a cut.

I knew it was a stylist I needed, not just a cutter. Ida-Marie was recommended to me by an Esthetician named Enid Farmar. Ida Marie is an experienced and Wella-trained colour stylist. That was 12 years ago. I would drive any distance just to have Ida-Marie style, colour and cut my hair.” – Dove Hendren

“Roots has consistently been my go to place ever since the first time I went in grade 9. They have seen me through sleek and long, a short bob and now to long and colourful. Andrew Adams is the best hair stylist I have ever had, going far beyond the call of duty. I’ve trusted him with my hair on grad day, and I leave my hair in his hands and it looks amazing every time I leave. Every single person there is knowledgeable and friendly and every trip is enjoyable!” – Savannah Elizabeth McKenzie

“Hmmm Well I keep coming back because I always walk away happy. The staff is wonderful, James has been my stylist for years and I wouldn’t go anywhere else. I came in for a model call years ago and was sooo happy with my big change, I had longer hair with no style and went to an inverted bob (which I loved!) From there my style and color has changed almost every time I have come in. I went really short over a period of a few haircuts to now growing it back out. And I always thought longer hair was boring but your staff have always managed to keep it looking great ! I also love that everyone there is so friendly and up beat Such a great vibe every time I’m there. I could say much more but this is getting long lol Thanks Roots !” – Lena-marie Pawluk

“I go to James at Roots. The first time he ever cut my hair, he shaved down one side for me in support of my mother and grandmother battling cancer. He also drew in the breast cancer symbol on the side!!! Ever since then he has done all my hair tattoos and I just think he is simply amazing! The staff is always so friendly and I love you all! Thank you Roots!” – Jenny Cowie

“Sending a big big big thank you to Sam who did the most unreal colour correction on my horrendous home bleaching job!!! I had a moment of weakness at home and the very next day she took me on as a project! I was bright yellow, orange and every colour in between, and when i left i was a gorgeous ashy brown with lighter highlights. I could not have asked for a more welcoming atmosphere or a friendlier professional stylist, she knew her stuff ! Thank you so much Sam, I am so so so happy with my hair and the experience i had a Roots! I am a customer for life ”  - Melissa Young

“Let me just say I LOVE ME some ROOTS. Roots has seen me through my single years..my married years and now through the change into motherhood of which I’ve needed many pick me ups from sleepless nights and just down right feeling like I had lost myself. Roots never let’s me down when I’m in need of a good couple hours to totally dedicate to myself. No screaming kids, no “mommy” being forever yelled into my ear just me and my hair in that red shampoo chair and feeling nothing but Zen for hours on end! When I emerge from that salon I feel free and like the old me but newer, trendier and a whole lot happier. Roots is always a good time and it helps that the staff there are simply wonderful and always remember you whether you were just in last month or haven’t been there in months. Like I said LOVE ME some Roots!” – Danielle Porter

“Even tho I’m old and overweight, I’m made to feel special and accepted at Roots. I love Anthony, but have had other people do my hair and love each experience. Roots is an experience, a positive one! Thanks everyone! Xoxox”  –Diane McPherson

“My first experience at Roots was with Drew. I knew nothing about him, no reviews or recommendations, but off I went! I told him to do anything…just not to make me look like a mom He seemingly interpreted my vague instructions and confidently started cutting. I literally sat in the chair for 25 minutes chatting away without even wondering what it was he was doing…and came out happier than I’ve ever been with a haircut. Roots has a longstanding, trusted reputation, and I feel confident going in to see anyone there, and will most definitely be back soon!” - Andrea Postall

“I only ever go to Roots! It’s the one and only place in town you can go in and ask for a certain style and actually have the stylist do what you ask. Not their version of it… or some weird cut that leaves you bald (because believe me I’ve had my share of bald patches from crappy work) I never see the same stylist, I’ve always just booked with whoever was free on the day I was able to come in. Never had a single complaint with any staff what so ever. Your all amazing, talented and just WONDERFUL. I recomend roots to everyone!” – Teresa Carpenter

“I Love Anthony Hepburn as well!! I Love it there as I feel comfortable and welcomed and always have a great laugh with Anthony! I have gone elsewhere and had my head banged and abused and come back to Anthonys gentle hands and caring ways.Hugs to all!”  Medium Brenda Lacasse

“I love Richard, he has changed me from being BLAH!!! to fabulous. My hair can’t live without him. The hardest thing is life is to find a great hairdresser, who can work with difficult hair.” Christine Paquette

“It is not often that you encounter someone who does your hair who “gets it”. I love having Sam look after my hair! Not only is she lovely to be around and extremely competent with both colour and cutting, I never have to worry about what is going to happen with her – never any surprises, always exactly what I would like. If I am not sure, she offers suggestions that always work. While at my appointments with Sam, I have had the opportunity to check out the work of some of the other stylists, and everything I saw looked beautiful. By the look of the previous posts, others feel the same way about Roots as I do! ” –  Amanda Low

“I love Nicole!! She is the only person who has ever cut my hair the way I like it!! I also go for the girl talk!!! I wouldnt go anywhere else:)” –  Danielle Marseille-silvestri

“From the moment you walk into Roots, you are noticed & taken care of, there is a great team atmosphere where your request is honoured, you get the cut you ask for, & the feedback you need in order to get a fabulous look every time. I also enjoy the fact that I have never been rushed, I feel like my appointment is just as important as the next one, & the extra attention & pampering is nothing short of awesome. It seems like they have nailed each of their services offered, thank you Ida, so glad I was recommended to you & your amazing team, wishing you all many busy successful seasons” – Trish McPhail

“Nicole at Roots was the first hairstylist I’ve ever had that left me feeling truly happy and confident with my haircut… not only that, the experience has been consistent every time. I hope she never moves! My experiences at Roots have been so good that I have now recruited bother my boyfriend and my mother to have their hair done there too because hey, I gotta keep the people close in my life looking good too. (Plus they’ve all loved the service they got too!)” – Heather Feenstra

“I have been going to Roots for the past 4 years and have been very happy with all the stylists I have had cut and color my hair. I am not the model client as I hate to sit for long periods and get very anxious but Jason makes my visit very enjoyable and entertaining…the time passes very quickly when I visit him. Thanks Jason for the great service and continued customer service ” – Phyllis Katcher

“When my daughter first insisted I try Roots I was a bit apprehensive, a bit worried I admit that it was too hip for my mom jeans and ponytail…I am sooo thankful I listened!! I have looked forward to every appointment since, every person there is so warm and welcoming. I have not been tempted to give up and resort to the pony tail since. Thank you all!” – Lori Senft

“Once a year, on my birthday, I treat myself to a new do. It is the only time throughout the year that I spoil myself. For this task I only trust Liz. She is the most amazing colorist. She completely overhauls my entire look and I always love what she comes up with! It is so nice to know that the one time I choose to spoil myself – my money is so well spent at Roots. Thank you guys for giving a Mom of 2 a chance to feel like a goddess on that one special day every year!”- Danielle Bell

“Well I moved to the Valley 2 years ago and haven’t gtone anywhere but Roots since, I think I have tried every stylist there and have always been happy with the results, although now I get Keith to cut my hair but I trust everyone with my colour!” Shelley Jang

“I’ve been coming to the salon for 5 years now, ever since I moved to the island and have been through 4 stylists. What kept me from going elsewhere? The atmosphere, the amazingly friendly staff, and the fantastic hair I walk out with each and every time! Hugs to all of you. I’m a client forever!” – Cheryl Martens Moreau

“I’m a returnee to Roots…after several years of going many other places. My last two cuts have been done at Roots & they are the best haircuts I’ve had for a long, long time. I definitely plan on becoming a Roots regular!” – Pat Hart

“I have been going to Roots for years and Mike is the one for me. I can trust him with my hair knowing it is always going to look great. And lets not forget the head massages when he has the time. Coffee is great too!”- Anneke de Vries

“I think my number one reason for going to Roots is that the staff there feel like family and friends, not a place that just takes your money. It’s more of a sentimental thing for me, since if it wasn’t for Roots, I wouldn’t be married to my husband or have our handsome son. ” Courtenay Lee Pickford

“I have been going to ROOTS for quite a few years. Nicole has always done a fantastic job on my hair. She always knows exactly what I am asking for. I have had so many people comment on my hair and its all thanks to Nicole. Would never consider going anywhere else.” – Colleen Johnson